Terms & Conditions

You are advised to read these terms and conditions carefully before using this Platform Portal. By using this Platform Portal you are deemed to have read and accepted these terms and conditions.

Content

Our Platform portal is owned and operated by eBOSS Technology Sdn Bhd (“eBOSS”), a company incorporated in Malaysia. eBoss is a company providing software development and consultation service (“Service”), provided and maintained by eBoss (“Company”).

In order to become an authorized user of the Service, you must:-

• Read the following terms and conditions which you must fully and unconditionally accept;
• Be at least 18 years old or higher and a resident of Malaysia
• List your correct country of origin in your Account (if you are not a Malaysian but are a resident of Malaysia);
• NOTE, that by registering online you will be deemed to have read, thoroughly understood, and fully and unconditionally accepted the following terms and conditions.

Online registration for the Service is provided in utmost good faith and belief in the User's (herein defined) identity. The Company accepts no responsibility or liability whatsoever if it is later shown that any such online registration was frivolous, vexatious or fraudulent, or done without your knowledge or consent.

The contents of our platform are intended for your personal use only. All materials published on this platform (including but not limited to articles, advertisements, images, illustrations also know as the “Content”) are protected by copyright, trademarks or other intellectual property rights, and are owned or controlled by eBOSS, or the party credited as the provider of the Content.

Browser Access and Internet Services

As part of offering our Services, eBOSS will provide you with use of the Service, including a browser interface and data encryption, transmission, access and storage. Your registration for, subscription to, or use of, the Service shall be deemed to be your agreement to abide by these terms and conditions, including but not limited to eBOSS’s privacy policies. By utilizing encrypted browser interface, you may access the Services. You are responsible for obtaining browser capable of sufficiently high level of encryption to meet the systems requirements we establish from time to time. Your use of any browser may also be subject to the license agreements of the browser and manufacturer, in addition to these terms and conditions. You are additionally responsible for obtaining Internet services via the Internet service provider of your choice, for any and all fees imposed by such Internet service provider. You acknowledge that there are certain security, corruption, transmission error, and access availability risks associated with using open network such as the Internet and you hereby expressly assume such risks (to the extent the law allows you to do so). You acknowledge that you are using the Service for your convenience, have made your own independent assessment of the adequacy of the Internet as a delivery mechanism for accessing information and initiating instructions and that you are satisfied with the assessment. We are not responsible for any Internet access services.

Communications

In order to open and maintain an Account, you must provide us with correct and updated Information.

It is your responsibility to keep your Information up to date so that the Company can communicate with you electronically. You understand and agree that if the Company sends you any form of Communications but you do not receive it due to your Information being incorrect, out of date, blocked by your service provider, or you are otherwise unable to receive Communications, the Company will be deemed to have effectively provided and delivered the Communications . Please note that if you use a spam filter that blocks or re-routes emails from senders not listed in your email address book, you must add the Company to your email address book so that you will be able to view the Communications.

You can update your Information at any time by logging into the platform.

By registering to use the Service, you also agree that any and all disclosures and Communications regarding the Service between you and us or any Service Provider, including matters covered in these terms and conditions, may be made electronically, including in our case, by posting to the platform in accordance with applicable law. Any electronic disclosure or Communications we make by posting in the platform shall be deemed as made when posted by us.

You authorize the Company, directly or through third parties, to make any inquiries we consider necessary to validate your identity. This may include asking you for further Information or documentation, requiring you to provide your taxpayer or national identification number, requiring you to take steps to confirm ownership of your email address or financial instruments, ordering a credit report or verifying your Information against third party databases or through other sources.

If your credit card number or expiration date changes, you are required to update the Information to ensure continuous uninterrupted usage of the Service.

Please note by subscribing to Service, you are consenting to the Company obtaining Information from your Service Provider regarding your bill. The Information obtained is to the extent that ensures Service is properly operated and up to date.

Privacy Policy

eBOSS’s privacy policy may be viewed at our privacy policy page. eBOSS reserves the right to modify its privacy policy in its reasonable discretion from time to time. Because the Service is a hosted, online application, eBOSS occasionally may need to notify all users of the Service of important announcements regarding the operation of the Service. You acknowledge that the Company will receive certain of your private and confidential Information in connection with your use of the Service. However the Company undertakes that it will not rent, sell or otherwise make available to any third party for any reason whatsoever any of your private and confidential information or any information that personally identifies you, your Payment Account or payments you make through the Service, other than to provide the Service or to comply with applicable laws or regulations, or court orders or unless you otherwise expressly agree.

Online Transaction Fee and Refund Policy

For every online transaction (payment of maintenance fee), a convenience fee will be charged to you.

Your final amount payable inclusive of this fee is clearly indicated on the payment page, before you proceed with making the payment. By requesting the payment page, statements or other Communications from a Service Provider be sent to you through the Service, you acknowledge that you have all necessary rights, power and authority to receive such bills, statements or other Communications. You acknowledge that we make no representations or warranties of any kind relating to, and are not responsible for the content of the bills, statements, invoices, advertising or other materials you may receive from our portal.

All payments made via our portal are non refundable and will be channeled to your Joint Management Body (JMB) or Management Corporation (MC) or Resident Association (RA). (“Service Provider”)

After receiving a bill, you may make payment using the Service. You agree that, by making a payment using the Service, and subject to you Authorizing the payment instruction from your Payment Account, you authorize the Company to initiate payment in such amount as is necessary to pay the Service Provider’s bill and to update any details in your Account as may be necessary. You undertake and warrant that you have all necessary rights, power and authority to authorize each and such payment from your bank account. This authorization shall remain in full force and effect until the Company has received a written notice from you of your termination of such Authorization in such time and in such manner as to afford the Company reasonable opportunity to act on it.

The Payment Methods for utilizing the Service are as follows:

• Direct transfer from your bank account;
• Debit card;
• Credit card; or
• Any other form of payment acceptable by the Company.

Note: When you send any payment to the Company through any of the above Payment Methods, you acknowledge that monies will be held by the Company during the Transfer Transit Period, until the same is forwarded to Service Provider.

By adding a debit card or credit card as a Payment Method, you are providing the Company with continuous authority to automatically charge that card to obtain the relevant funds when the card is used as a Payment Method pursuant to these terms and conditions. You can stop the continuous authority in respect of any card by removing that card as a Payment Method in your Account Profile.

We will transfer funds to each respective Service Provider in accordance with procedures reasonably designed to enable the Company to credit your Payment Account as of the date you order or schedule. Transfers made to us in this manner will be considered timely under this terms and conditions, and we accept no responsibility for any failure by the Service Provider to provide timely credit on your Payment Account in accordance with the Service Provider's agreement with us.

You agree to ensure that there are sufficient funds in your Payment Account to satisfy payments that you have ordered and that we will have no obligation to complete a transaction if there are insufficient funds. Payments are limited to domestic (Malaysia) Service Provider and must be made in Ringgit Malaysia.

During the Transfer Transit Period, the Service Provider may not accept your payment for any reasons the Service Provider may deem fit. Any unclaimed, refunded or denied payment will be returned to your bank account or debited from your credit card, depending on the Payment Method chosen by you. We will return any unclaimed payment to you within 30 Days of the date the payment is rejected by the Service Provider.

When you send a payment to the Company, you are providing an Authorization to the Company to remit the payment to the Service Provider to process your payment and complete the transaction. During the Transfer Transit Period, your payment will be held by the Company pending the Service Provider processing your payment. Some Service Provider may delay processing your payment. In such an instance, your Authorization will remain valid for up to 30 Days until such time the Service Provider completes the processing of your payment.

Your Liability for Unauthorized Transfers

If you believe that your password to your Account has been lost or stolen or that someone has transferred or may transfer money from your Account through the Service without your permission, contact us AT ONCE at :

Telephone : +6 03-7665 8066

E-mail : support@living.my

Notifying us immediately by telephone or via e-mail is the best way of minimising possible losses. We accept no responsibilities for such unauthorized transfer of your money save where it is due to our gross negligence or deliberate misconduct.

Privacy of Information

You acknowledge that the Company will receive certain of your private and confidential Information in connection with your use of the Service. However the Company undertakes that it will not rent, sell or otherwise make available to any third party for any reason whatsoever any of your private and confidential information or any information that personally identifies you, your Payment Account or payments you make through the Service, other than to provide the Service or to comply with applicable laws or regulations, or court orders or unless you otherwise expressly agree.

Termination of Service

You may close your Account at any time by unsubscribing to Service by closing your Account. Upon closure of Account, we will settle any last payment instruction we receive from the Service Provider prior to closing, and we will not accept any future payment instructions until and unless you re-subscribe to the Service.

You may not evade an investigation by closing your Account. If you close your Account while we are conducting an investigation, we may hold your funds to protect the Company, Affiliates or any third party against the risk of reversals, chargebacks, claims, fees, fines, penalties and other liability. You will remain liable for all obligations related to your Account even after the Account is closed.

License Grant and Restrictions

eBOSS hereby grants users a revocable, non-exclusive, non-transferable, worldwide right to use the Service, subject to these Terms of Use (the “License”). All rights not expressly granted to User are reserved by eBOSS and its licensors.

Unless specifically provided hereunder, or provided in the functionality of a Service, User shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Service or the Content in any way; (ii) modify or make derivative works based upon the Service or the Content; (iii) co-brand (i.e., display any name, logo, trademark or other means of attribution or identification of any party in such a manner reasonably likely to give a user the impression that such other party has the right to display, publish or distribute the Service or content accessible through the Service) the Service, the Content or any portion thereof; (iv) create Internet “links” to the Service or “frame” or “mirror” any Content on any other server or wireless or Internet-based device (whereby the Service or portion thereof will appear on the same screen with a portion of another platform); or (v) reverse engineer or access the Service in order to (a) build a competitive product or service, (b) build a product using similar ideas, features, functions or graphics of the Service, or (c) copy any ideas, features, functions or graphics of the Service. User agrees to cooperate with eBOSS in causing any unauthorized co-branding, framing or linking to immediately cease. User licenses may be used by any number of employees, representatives, consultants, contractors or agents within a single User organization, but cannot otherwise be shared or used by more than one User entity.

User’s Responsibilities

User is solely responsible for all activity occurring with regard to User’s account(s) and shall abide by all applicable local and foreign laws, treaties and regulations in connection with User’s use of the Service, including those related to data privacy, international communications and the transmission of technical or personal data. User shall: (i) notify eBOSS immediately of any unauthorized disclosure or use of any password or account or any other known or suspected breach of security; (ii) report to eBOSS immediately and use reasonable efforts to stop immediately any copying or distribution or redistribution of Content that is known or suspected by User; and (iii) not use the log in credentials of or impersonate another eBOSS user or provide false identity information to gain access to or use the Service.

In addition, User is solely responsible for the User Content, as well as all visual, written or audible communications sent by User. User further agrees not to use the Services to communicate any message or material that is harassing, libelous, threatening, obscene, and indecent, would violate the intellectual property rights of any party or is otherwise unlawful, that would give rise to civil liability, or that constitutes or encourages conduct that could constitute a criminal offense, under any applicable law or regulation. Although eBOSS is not responsible for any such communications, eBOSS reserves the right, but shall not be obligation to, delete any such communications of which eBOSS becomes aware, at any time without notice to User.

Account Information and User Data

Basic User information, such as Name, user name, address, phone number, and e-mail address, mailing address, nationality, etc. which will always be subject to our Privacy Statement and Policy, found at our privacy policy page.

Users of the Service will be using the Site to host User Data. User Data means all data, in whatever form including photographs and other advertising content, entered into the Service by provided to eBOSS or its affiliates by User or its agents to be loaded into the Service, or data entered into the Service by third parties visiting the Site. User Data may at times be viewed, accessed or utilized by eBOSS in a non-Aggregated Form for the purpose of resolving an issue, improving customer support or the Services, investigating a suspected violation, or as may be required by law.

Users are responsible for maintaining the confidentiality and security of their user registration and password.