Privacy Policy

Effective Date: 01/Jul/2024

Data protection is a matter of trust, and your privacy is important to us. Pursuant to the Personal Data Protection Act 2010 (“PDPA”), we shall only use your personal information in the manner set out in this Privacy Policy. We will only collect information where it is necessary and relevant to our dealings with you. We will only keep your information as long as required by law or for the purposes for which it was collected.

By using our platform and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

Collecting Personal Information

We may collect, store, and use the following personal information:

1. Information you provide when registering with our platform.
2. Information about your computer and your visits to and use of this platform (including IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and platform navigation paths).
3. Information you provide when completing your profile on our platform (including name, identity card/passport number, gender, date of birth, email address, telephone number, and mobile number).
4. Information you provide when using the services on our platform, or that is generated in the course of the use of those services.
5. Information relating to any purchases you make or any other transactions through our platform (including name, address, telephone number, email address, and card details).
6. Information contained in or relating to any communication that you send to us or through our platform (including the communication content and metadata associated with the communication).
7. Any other personal information that you choose to send to us.

Before disclosing another person's personal information to us, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.

Using Personal Information

Personal information submitted to us through our platform will be used for the purposes specified in this policy or on the relevant pages of the platform. We may use your personal information to:

1. Administer our platform and business.
2. Personalize our platform for you.
3. Enable your use of the services available on our platform.
4. Supply services purchased through our platform.
5. Send statements, invoices, and payment reminders, and collect payments from you.
6. Send non-marketing commercial communications.
7. Send email notifications that you have specifically requested.
8. Send marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed, by email or similar technology (you can inform us at any time if you no longer require marketing communications).
9. Provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information).
10. Deal with inquiries and complaints made by or about you relating to our platform.
11. Keep our platform secure and prevent fraud.
12. Verify compliance with the terms and conditions governing the use of our platform.

We will not, without your express consent, supply your personal information to any third party for their or any other third party's direct marketing.

All our platform financial transactions are handled through our payment services provider, Fiuu payment gateway. You can review the provider's privacy policy at Fiuu privacy policy. We will share information with our payment services provider only to the extent necessary for processing payments, refunding payments, and dealing with complaints and queries relating to such payments and refunds.

Disclosing Personal Information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company, and all its subsidiaries) as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information:

1. To the extent that we are required to do so by law.
2. In connection with any ongoing or prospective legal proceedings.
3. In order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
4. To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this policy, we will not provide your personal information to third parties.

International Data Transfers

Information that we collect may be stored, processed in, and transferred between any of the countries in which we operate to enable us to use the information in accordance with this policy.

Personal information that you publish on our platform or submit for publication on our platform may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

You expressly agree to the transfers of personal information described in this Section.

Retaining Personal Information

This Section sets out our data retention policies and procedures, designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

Notwithstanding the other provisions of this Section, we will retain documents (including electronic documents) containing personal data:

• To the extent that we are required to do so by law.
• If we believe that the documents may be relevant to any ongoing or prospective legal proceedings.
• In order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

Security of Personal Information

We will take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

All electronic financial transactions entered into through our platform will be protected by encryption technology.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping the password you use for accessing our platform confidential; we will not ask you for your password (except when you log in to our platform).

Amendments

We may update this policy from time to time by publishing a new version on our platform. You should check this page occasionally to ensure you are happy with any changes to this policy. We may notify you of changes to this policy by email.

Your Rights

You may instruct us to provide you with any personal information we hold about you; the provision of such information will be subject to:

• The payment of a fee; and
• The supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your identity card/passport certified by a solicitor or the court plus an original copy of a utility bill showing your current address).

We may withhold personal information that you request to the extent permitted by law.

We do not process your personal information for marketing purposes.

Deletion of Your Personal Data

You may instruct us to delete all your personal data if you no longer need to use our services. To do so, please send your request via email to support@living.my or fill up the form at this link: https://forms.gle/aAvqwsmXD2ApdNrc6

Updating Information

Please let us know if the personal information that we hold about you needs to be corrected or updated.

Third-Party Platforms

Our platform includes hyperlinks to, and details of, third-party platforms. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

Cookies

Our platform uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a platform server to a platform browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a platform browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the platform browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. We use both session and persistent cookies on our platform.

Blocking all cookies will have a negative impact upon the usability of many platforms. If you block cookies, you will not be able to use all the features on our platform. You can delete cookies already stored on your computer. Deleting cookies will have a negative impact on the usability of many platforms.

Personal Data

You hereby irrevocably consent to providing all your personal data to us and further consent to us collecting, retaining, using, and/or otherwise processing your personal data to enable us to provide our services to you and for the purposes of communication, enforcement, performance, compliance, and/or observance of the provisions of this Privacy Policy. If you are a corporate body, you confirm and warrant that all directors and the secretary have consented to the provision of their personal data to us and that all such personal data furnished to us is up to date and accurate.

Our Details

This platform is owned and operated by eBOSS Technology Sdn. Bhd. (Company No.: 200601034989) registered in Malaysia having its service address at Unit 12-6, Menara Mutiara Sentral, No. 2, Jalan Desa Aman1, Cheras Business Centre, 56000 Kuala Lumpur.

You can contact us by writing to the business address given above, by using our platform contact form, or by email to support@living.my.